15,226
Customer engagement
2024-03-30
JustCall
3
Empower teams with AI-driven communication tools.
Overview
Customer engagement#4 most recent
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JustCall is an AI-powered cloud phone and SMS system designed for maximizing sales and improving customer support within contact centers. This comprehensive tool enables teams to streamline their communications through a range of features.
The tool includes capabilities such as Conversation Intelligence that helps to drive customer satisfaction and peak agent productivity. AI Coaching assists in training agents rapidly through personalized coaching plans enhancing overall performance.
The Automatic Call Scoring evaluates agent performance instantly, eliminating the need for manual assessments, while the Agent Assist feature boosts success rates through the provision of real-time, AI-powered guidance.
SMS Copilot uses AI to deliver business text insights. The platform also includes Agent Analytics which provides a holistic view of agent performance.
All conversation can be captured with AI-based Call Transcription, replacing the need for manual note-taking and providing insights. Additionally, the Sentiment Analysis feature tracks and detects customer sentiment.
Moreover, JustCall also includes advanced sales and customer service features. It is equipped with a cloud phone system and messaging tools, as well as outbound call center capabilities, business phone system features, and IVR or Call Menu functions.
Incoming calls can be swiftly managed with Call Forwarding, and calls can be automatically recorded improving customer interactions.
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JustCall was manually vetted by our editorial team and was first featured on April 30th 2024.
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Pros and Cons
Pros
Maximizes sales
Improves customer support
Cloud phone system
Conversation Intelligence feature
Automatic Call Scoring
Agent Assist feature
SMS Copilot for insights
Agent Analytics
Sentiment Analysis
Outbound call center capabilities
IVR or Call Menu functions
Call Forwarding
Automated call recording
Automated call distribution
CRM Integrations
Dialing automation software
Seamless business messaging
Automated meaninful workflows
Build customized agent training pathways
Connect and collaborate via shared WhatsApp inbox
Automated answers, follow-ups, and responses
Receive and distribute calls automatically
Track conversations outcomes
Seamless voice and SMS workflows
Omnichannel campaigns
Secure conversations for fintech
Cons
No VoIP support
No email marketing integration
Not multilingual
Requires constant internet
No video calling
Limited social media integration
Doesn't support Linux
Q&A
What is the primary function of JustCall?
JustCall's primary function is to provide an AI-powered cloud phone and SMS system that is designed to maximize sales and improve customer support within contact centers. It facilitates streamlined communications among teams using a range of features.
How does JustCall assist in maximizing sales and improving customer support?
JustCall assists in maximizing sales and improving customer support through its comprehensive suite of AI-powered tools. Conversation Intelligence helps drive customer satisfaction and agent productivity, while AI coaching quickly trains agents through personalized coaching plans. JustCall also features Automatic Call Scoring which instantaneously evaluates agent performance. Furthermore, it has an Agent Assist function that supplies real-time, AI-driven guidance to agents to boost success rates.
What are the key features of JustCall?
JustCall comprises several key features, including Conversation Intelligence, AI Coaching, Automatic Call Scoring, Agent Assist, SMS Copilot and Agent Analytics. It also includes AI Call Transcription, Sentiment Analysis, and advanced sales and customer service functions. Additionally, it has a cloud phone system, messaging tools, outbound call center capabilities, business phone system features, and IVR or Call Menu functions. The call forwarding feature of JustCall allows for swift management of incoming calls, while automatic call recording improves customer interactions.
How does JustCall's Conversation Intelligence feature work?
JustCall's Conversation Intelligence feature uses AI to promote customer satisfaction and optimize agent productivity. Specifically, it captures and analyzes details from every customer interaction, providing insights that help to understand customer sentiments, improve response quality, and deliver superior customer experiences.
Can you explain the AI Coaching feature in JustCall?
The AI Coaching feature offered by JustCall facilitates accelerated training of agents. Specifically, this AI-driven tool creates personalized coaching plans which speed up agent training, hence augmenting overall performance. This allows organizations to enhance their service delivery and meet customer expectations efficiently.
What benefits does the Automatic Call Scoring feature of JustCall offer?
JustCall's Automatic Call Scoring feature provides instant evaluation of agent performance eliminating the need for time-consuming manual assessments. This feature scores calls based on predefined criteria, enabling companies to benchmark agent performance, identify areas for improvement, and promptly implement necessary actions to drive effective business operations and customer service.
How does the Agent Assist feature in JustCall enhance success rates?
JustCall's Agent Assist feature employs real-time AI-powered guidance to improve agent performance and boost success rates. It provides agents with instantaneous, data-driven prompts and recommendations during live calls. As a result, agents are able to address customer queries more effectively, providing better resolutions and enhancing overall customer satisfaction.
How can JustCall's SMS Copilot aid in business communications?
SMS Copilot is a feature of JustCall that utilizes AI to deliver insightful business text messages. This tool facilitates crafting of precise and effective text communications, resulting in improved customer engagement, response rates and overall communication effectiveness.
What insights can the Agent Analytics feature of JustCall provide?
JustCall's Agent Analytics feature offers comprehensive insights into agent performance. It delivers a 360-degree view of an agent's interaction with customers, providing detailed metrics and performance reports. These analytics can be used to highlight strengths, identify areas for improvement, and derive strategic decisions for enhancing customer service.
Does JustCall automatically transcribe calls?
Yes, JustCall does automatically transcribe calls using its AI-based Call Transcription feature. This eliminates the need for manual note-taking, thus saving time and allowing agents to focus more on the conversation. Furthermore, it provides valuable insights and allows companies to analyze details from each call.
Can JustCall detect customer sentiment during a conversation?
Yes, JustCall has a feature called Sentiment Analysis that tracks and detects customer sentiment during a conversation. It analyzes the tone, context, and language used in conversations to understand the emotional tone and sentiment of customers, helping businesses respond more effectively and positively to their customers.
Does JustCall offer specific tools for sales and customer service teams?
Yes, JustCall provides advanced tools for sales and customer service teams. These include capabilities such as Conversation Intelligence, AI Coaching, Automatic Call Scoring and AI-Agent Assist. Alongside, it also features cloud phone system, IVR or Call Menu functions, as well as SMS Copilot for effective business text communications.
How does the cloud phone system of JustCall work?
The Cloud Phone system by JustCall is a feature-rich platform that provides companies with tools to maintain seamless phone communications. It supports a host of functionalities like outbound and inbound calling, call recording, call forwarding, IVR and many others, all of which work together to cultivate an efficient and customer-friendly communication environment.
Can I manage incoming calls swiftly with JustCall?
Yes, with JustCall, you can manage incoming calls swiftly through its Call Forwarding feature. It allows you to redirect incoming calls to specific agents, teams, or phone numbers, which can lead to quicker response times, improved customer satisfaction, and efficient call handling.
How does the call recording feature of JustCall work?
JustCall includes a feature for automatic call recording that enables firms to record calls and analyze them for improvement, training, and compliance purposes. This means every call made or received can be recorded, ensuring that important details from customer interactions are not missed and can be revisited when needed.
What is the benefit of the IVR or Call Menu function in JustCall?
The IVR or Call Menu function in JustCall guides customers to the right solutions with interactive options. It allows firms to set up automated menus that customers can navigate using their phone keypad. This enhances customer self-service possibilities and enables efficient routing of calls, thereby reducing wait times and improving customer service.
How does JustCall help in improving customer interactions?
JustCall plays a significant role in improving customer interactions through its range of features that provide real-time, AI-powered guidance. It includes automatic call recording, quick management of incoming calls, AI-based call transcriptions, and Sentiment Analysis to detect customer sentiment effectively. Each of these help in enhancing the quality of conversations, more swift responses, and improvement in overall customer experience.
Can JustCall be integrated with other business tools?
Yes, JustCall can be seamlessly integrated with over 100 popular business tools that modern businesses frequently employ. This ensures that JustCall fits conveniently into any existing technology ecosystem, thereby increasing its utility and enhancing its capacity to streamline workflows.
Does JustCall offer real-time AI-powered guidance?
Yes, JustCall offers real-time AI-powered guidance via its Agent Assist feature. This feature provides agents with real-time suggestions and guidance during live interactions, thereby bolstering their ability to effectively handle customer inquiries. This translates to enhanced success rates for customer interactions.
What are the benefits of using JustCall's Agent Analytics?
Using JustCall's Agent Analytics, businesses can get a comprehensive view of agent performance. This feature provides in-depth analysis of call data, helping businesses to zoom in on key performance metrics that can be used to identify areas of strength and areas that need improvement. These insights can help organizations formulate strategies for training, performance enhancement, and better customer service.
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